Shipping policy
Lux Shipping Policy
At Lux, we are committed to providing you with an efficient and hassle-free shopping experience. Please review our shipping policy below to understand how we handle and process your orders.
Processing Time
- All orders are processed within 1-2 business days. Orders placed after 5 PM or on weekends and holidays will be processed on the following business day.
Shipping Options & Delivery Times
We offer a variety of shipping options to meet your needs:
- Standard Shipping: 1-7 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping option chosen, destination, and the weight of your order. We occasionally offer free shipping promotions, which will be announced on our website and through email notifications.
International Shipping
Lux currently ships to select international destinations. Delivery times and shipping rates for international orders vary by location and will be calculated at checkout. Please be aware that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive an email confirmation with a tracking number, allowing you to monitor your shipment’s progress in real time.
Lost or Delayed Shipments
If your order is delayed or lost, please reach out to us at Luxclothingusa2024@gmail.com with your order number, and our support team will assist you. For lost packages, we kindly ask for 10 business days before initiating a refund or replacement.
Contact Us
For any questions regarding shipping or assistance with your order, please contact our Customer Service team at Luxclothingusa2024@gmail.com or by phone at 980-433-2850
We appreciate your understanding and support as we strive to make your Lux shopping experience smooth and enjoyable!